ProductStrategyPodcast

Why We Refund Credits When a Project Fails

You should not pay for a repurposing run that did not finish. How SparkVox checks balance, deducts, and refunds automatically.

Why We Refund Credits When a Project Fails
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You should not pay for a repurposing run that did not finish. SparkVox checks your balance before processing starts, deducts the per-minute processing fee when the pipeline begins, and refunds that fee automatically if the project ends in failed status.

How billing protection works

  1. Processing time is verified before ingest - a project never starts underfunded
  2. Processing time is deducted once at the start (1 minute per minute of content, rounded up)
  3. Post generation and on-demand post images are included in that run
  4. If the pipeline fails, processing time is returned to your balance

You are not charged for AI calls that did not produce reviewable drafts.

Common failure reasons

  • Private, deleted, or region-blocked YouTube videos
  • Broken or expired audio URLs
  • Corrupt or unsupported uploads
  • Transient transcription or generation errors

Open the project page to read the error message. If it looks like a one-off glitch, try again. Persistent failures are worth a bug report from the in-app Help drawer.

API and webhooks

Integrations receive a project.failed webhook with the same error context. Your monitoring script can alert the team without guessing whether processing time was spent - the refund happens on our side.

Full details: When a project fails and pricing FAQ.

SparkVox

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Your recordings are already the content.

Your calls and interviews are already the content. SparkVox writes the posts in your voice - upload one recording and see the drafts before you're charged.

Start 14-day Pro trial →

Free to sign up. Card required for full access. No charge until day 15.